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Reasons to request a credit are limited to: any debilitating injury or illness that prevents participation in the sport of biking; relocation/transfer due to employment more than 100 miles from Mountain Creek. We have taken numerous steps to reduce this inherent risk and ask that you familiarize yourself with our COVID-19 health and safety precautions and requirements ( learn more ) prior to your visit. (, Free access to the Mountain Creek Waterpark. 1) A NO REFUND policy is in effect once the season pass has been purchased. Offer valid at our two properties (Appalachian & Black Creek Sanctuary) offer valid through October 31, 2020, Retail: Includes 15% off full-priced merchandise at Monkey Trails and the Bike Park Shop, Repair: 15% off repair services, and 25% off of a full tune up (valid only once per season), 15% off private lessons and camp products. There are quite a few EXCLUSIVE benefits for Season Passholders. Please be aware that exposure to COVID-19 is an inherent risk in any public location where people are present. (Valid on all food and beverage purchases during the 2020 season), Mountainside Lodging - Receive 15% off lodging. Senior Passes are for 65+. Take the ride. Yes. Please scroll up and review all the passholder benefits. In the event of employment or education related relocation, a letter from your employer (on company stationary) or educational institution stating the new location and effective date is required; along with a person we may contact in the event we need to further verify the relocation. Join the club. All 2020 Bike Park Season Passes and privileges expire after the last day of the season in 2020. 6) Passholders who are granted a credit will have the credit amount pro-rated based upon the date their letter of request for credit/refund is received by Guest Services and/or the GS Manager. Please be aware that exposure to COVID-19 is an inherent risk in any public location where people are present. If any Mountain Creek staff determines that a passholder exhibits improper, endangering or illegal behavior, the pass and all privileges and benefits associated with the pass will be revoked for a specific period of time up to and including the remainder of the season, dependent upon the nature of the offense at the discretion of the resort staff. Get the pass. A Season Pass to Mountain Creek Bike Park gives you unlimited access to your favorite Bike Park for the rest of the 2020 season and all of the 2021 season. Only an injury or illness that prevents the passholder from participating will be considered for credit. Credits will not be issued for injuries, illnesses or transfers sustained after August 15th. Requests for credit must be submitted by October 1st in order to receive consideration for a credit to be issued. Enjoy first chair to last run with one of the longest lift-served biking seasons in the country. Mountain Creek is committed to the health and safety of our guests and our team. Join the club. A request will not be considered complete until all supporting documentation and the season pass has been submitted. 5) In cases of credits for medical reasons, credits will only be issued to the person who sustained the injury or illness. Mountain Creek may, at its discretion, approve a credit towards a season pass for the next season or in some cases allow for a monetary refund (credit card or check ONLY). Mountain Creek will contact you when your pass is ready to be picked up. Thank you. 2) A written letter must be mailed or delivered to Guest Services (to the attention of the Guest Services Manager) by the passholder stating their reason for a request for credit on or before October 1st. Glad you asked! You should evaluate your own level of risk when determining whether to visit. We have taken numerous steps to reduce this inherent risk and ask that you familiarize yourself with our COVID-19 health and safety precautions and requirements (learn more) prior to your visit. Thank you. By coming to Mountain Creek you acknowledge and agree that you assume these inherent risks associated with your attendance as we have explained them to you. Hate to be a downer, but season passes are non-transferable under any circumstances.
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